Transformation Projects Becoming Mainstream for Utilities

In the dynamic landscape of the utility industry, where technological advancements and changing customer and regulator expectations constantly reshape the market, utility companies are increasingly recognizing the need for large-scale transformation projects that modernize technology systems, processes, and the roles of people in the organization to drive operational improvements and enhance customer satisfaction.

While technology is paramount to these projects, the role of people can’t be understated. Transformation projects require cross-functional collaboration among employees from different departments, including IT, operations, customer service, and management. Successful execution of such projects demands a collaborative leadership approach that mobilizes employees and other stakeholders to foster innovation, adaptability, and a customer-centric mindset.  This whitepaper features the Transformation Team at Liberty that include Katy Cook, Katy Liddell and Lauren Preston.